Customer Service/Administration

Manufacturing Administrator/Customer Service. Seaham

Initially to cover a period of Maternity leave with a view to going Permanent. 

Main Responsibilities:

  • Enter orders, manage or escalate any concerns and ensure that appropriate changes were made to resolve customers’ concerns;
  • Use creativity to design or explore the desired product requested if outside of the norm;
  • Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing;
  • Resolve any billing issues by processing product exchanges and working with accounting department to refund or credit where necessary;
  • Partner with sales, marketing and operations teams to ensure meeting and exceeding customers’ service expectations;
  • Support sales and business development initiatives when new options are available or where it would appropriately support the customer’s needs;
  • Issues credits, sends order acknowledgements and composes letters to customers and potential customers;
  • Communicates with all individuals whose involvement impacts customer communications;
  • Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products;
  • Updates customer records;
  • Prepares and sends quotes and provides written proposals to customers and potential customers;
  • Interfaces with Territory Managers and VP of Sales;
  • Other duties as assigned;
  • Assimilates customer credit information and provide to the Assistant Controller;
  • Track shipment status of customer orders.

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Legal PA

Legal PA Newcastle upon Tyne 

The successful candidate will act as PA to a busy Fee Earner/Partner within a Commercial Property Team so the candidate must have expeience working in this area of Law. 

Main Responsibilities:-

 

Assisting the commercial property team in their daily tasks, including file and document management, diary management, and preparing and drafting legal documents.

 

Liaising with clients and external parties to coordinate meetings, appointments, and other matters.

 

Maintaining accurate records and databases, ensuring that all documentation is filed correctly.

 

Conducting legal research and compiling information as required.

 

Assisting with billing and financial administration tasks, including invoicing and managing expenses.

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Telesales Executive

Telesales Gateshead 

Main Responsibilities:-

Looking for an experienced Telesales Account Handler to drive forward telesales programmes to help grow a business to both existing and new customers.

The successful candidate will have demonstrated a record of success in planning, organising and managing projects related to account development, special projects and basic administration.

Main Responsibilities;-

  • Extend business base with existing and new clients
  • Contribute to developing and implementing specific sales campaigns
  • Achieve agreed quarterly sales targets
  • Identify new sales opportunities
  • Manage selected existing customer accounts
  • Achieve daily/weekly /monthly revenue and sales targets
  • To update sales and contact information on networked computer system
  • Assisting marketing drives including social media
  • A willingness to assist in other parts of the business when needed including order picking, goods in and office duties.

Skills Required

  • Previous experience in B2B sales (at least 2 years would be beneficial)
  • Excellent communication skills, both verbal and written.
  • Uses initiative and has a positive can do attitude.
  • A resilient approach and ability to overcome objections.
  • Able to work closely within a small team.
  • Good PC skills

The successful candidate will be:- Self-motivated, you will be working with a small, established, enthusiastic and committed team who enjoy significant involvement in both the running and direction of the business.

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Recruitment Consultant

Join Our Team as a Recruitment Consultant! 

As our business continues to thrive and expand, we are seeking a skilled and experienced recruitment consultant or sales professional to join our team full-time. This is a fantastic opportunity to become an integral part of a well-established company in a crucial stage of growth.

The ideal candidate will be a high achiever, proactive self-starter, and go-getter with existing contacts and experience in their chosen industry. You will be joining our team to manage a warm desk, so strong candidate sourcing, sales, and business development abilities are essential.

We are interested in speaking with professionals who have experience in the following sectors:

  • Finance / Office Support
  • Hospitality
  • Media / Sales / Marketing
  • Engineering
  • Renewable Energy

What We Offer:

  • Basic Salary up to £27000 plus Quarterly and Yearly Bonuses
  • Uncapped Bonus – Your earnings are only limited by your own capabilities.
  • Performance-based yearly pay rises
  • Full-time position
  • Management of own desk
  • Mobile Phone and Laptop
  • Free onsite parking
  • Full REC accreditation 
  • Your Birthday off 
  • Gym Membership
  • Free eye tests 
  • On call payments 
  • Regular staff lunches and team outings
  • Sociable and friendly office environment
  • Ongoing training and career development

Responsibilities:

  • Maintain, build, and run your own profitable desk
  • Establish and maintain strong and honest relationships with candidates and clients
  • Generate new business and vacancies from clients through sales and business development
  • Screen and interview candidates, matching them to clients
  • Provide consultancy advice to clients and candidates on salary levels and career opportunities
  • Cold call businesses and speak with decision-makers
  • Utilise databases and social media to source suitable candidates
  • Identify and win new business opportunities
  • Utilise sales and CRM techniques to win, gain, and retain new business
  • Attend client site meetings as needed (requires a driving licence and access to a vehicle)

In return, we offer a genuine opportunity for you to become an integral part of our business.

Legal Cashier (Part Time)

Legal Cashier Part Time roughly 15 Hours per week. North Shields Newcastle Upon Tyne

Looking for an experienced Legal Cashier to join an exremely busy finance department:-

Main Responsibilities:-

  • Processing account transactions, both inbound and outbound payments
  • Performing bank reconciliations to tally up bank accounts and books
  • Producing daily, weekly and monthly reports on the financial status of the law firm
  • Checking for errors and reporting any account breaches
  • Invoicing clients for work done and chasing overdue monies
  • Submitting quarterly and year-end VAT returns
  • Maintaining separate client and office ledgers
  • Ensuring compliance with relevant rules and regulations
  • Liaising with compliance officers, clients, auditors, regulators, suppliers and banks

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Commercial Property Secretary

Commercial Property Legal Secretary Newcastle Upon Tyne 26K-28k

Looking to recruit a highly experienced Commercial Property Secretary the successful candidate will have a history of providing secretarial support in one of the largest Commercial firms

  • Must have excellent secretarial/PA and IT skills
  • Must be accustomed to dealing directly with clients and third parties and enjoy working in an often very busy environment for a senior fee earner. 
  • The role will include offering full secretarial support, arranging appointments, dealing with client queries, and preparing correspondence and documents by audio typing via the digitall dictation system.

    Furthermore you will be continually ensuring that all Partner’s diaries and notes are maintained effectively, reporting these as necessary, whilst also liaising regularly with the Partner regarding client files, taking any action required.

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Scheduler

Scheduler Birtley 28K

Looking for a individual to oversee a team of Engineers oraginising theoir daily schedule.

Main Responsibilities:-

  • planning work schedule for  engineers
  • managing ongoing work through to completion.
  • Raising job cards
  • Submitting quotes via phone of e-mail
  • Gaining work authorisation
  • The hours of work for this role will be 08.30am-5.30pm 1 hour lunch 

Opportunity to join a busy team within a successful North East Engineering firm and the opportunity to grown and progress with the company. 

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Engineering Administrator

Engineering Administrator 24K Birtley 

 

Looking for a strong Administrator to work within an Engineering environment. The main responsibilities of this role will include:-

  • Excellent telephone manner
  • Overseeing all general office administration duties
  • Confident use of the photo copier and scanner
  • Raising work orders
  • Processing job cards for Invoicing
  • Cross checking engineer timesheets
  • holiday logs
  • Processing card payments
  • The suitable candidate must be able to work 08.30am – 5.00pm with a 1/2 hour lunch 

Great opportunity to join a supportive tam and be within a friendly team office environment.

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Private Client Paralegal (Fee Earner Status Essential)

Private Client Paralegal/Fee Earner Newcastle Upon Tyne

Main Responsibilities:-

The main responsibilities of this role;-

  • Manage a caseload of wills, probate and LPAs for a local client base. Your work will put you at the heart of the local community, where you’ll be impacting the lives of everyday people. 
  • You’ll work with a down-to-earth client base with no pretence, be able to build your name in the local area and become the go-to person for private client work. 
  • The opportunity comes with a fantastic work/life balance, working within a friendly, down-to-earth team.  
  • Probate and administration of estates
  • Trusts – creation, TRS and administration
  • Post death variations
  • Lasting Powers of Attorney
  • Wills
  • Court of Protection applications

Excellent opportunity to join a leading North East Law Firm working in an excellent team with future progression opportunities.

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Guest Services Supervisor

Guest Services Supervisor/Head Senior Receptionist Gateshead £12.50 per hour

The successful candidate will oversee the Reception area and have duty Manager Responsibilities, the candidate also MUST have experience of the Opera System.

Main Responsibilities:-

  • Providing excellent customer service and ensuring smooth operations within the hotel
  • You will work closely with other managers to ensure guest satisfaction, handle customer complaints, and respond to enquiries.
  • You will also have a duty management responsibility supervising and delegating tasks to coworkers, oversee front-end transactions, and maintain department supplies.
  • You are responsible for the administration of hotel operations and departmental policy and procedures, and manage cash handling responsibilities, including reconciliation and recording all transactions.
  • You will perform closing operations, compile and check daily records, and maintain a fully stocked gift shop.
  • They are responsible for opening and closing registers, balancing cash drawers, and making nightly deposits. 

 

This would be an excellent opportunity for a Senior Receptionist who would like to progress into a Management role. 

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