E-Commerce Manager | AC Jobs

E-Commerce Manager

£32,000.00-£35,000.00 per year full-timepermanent scotland

Adkins & Cheurfi Recruitment are recruiting for an E Commerce Customer Experience Manager for a renowned luxury country store nestled in the Highlands of Scotland.

About the company:

Renowned as Scotland’s most prestigious country store set in the Highlands of Scotland half an hour north of Perth. No trip to Scotland is complete without a visit to The Home of Country Clothing which offers a unique variety of shopping opportunities rolled into one.

About the role:

As a Digital Customer Experience Manager, you will be responsible for optimising the digital experience of our retail customers across various digital channels. You will work closely with cross-functional teams, including marketing, Ecommerce, and IT, to design and implement digital strategies that improve customer conversion, drive sales, and enhance brand loyalty.

  • Develop and implement an AB testing program to optimise the customer experience on The House of Bruar website and increase the conversion rate.
  • Enhance the customer experience across all digital touchpoints, including websites, social media, email marketing and other channels.
  • Conduct regular analysis and research to identify customer needs, preferences and pain points, and use insights gained to optimise the digital experience.
  • Work with the Ecommerce developers to optimise online shopping experience, including checkout, payment, and delivery processes.
  • Manage relationships with external vendors, agencies, and technology partners to ensure maximum benefit from digital partners.
  • Monitor digital performance metrics, analyse data and report on results to identify areas for improvement to further optimise the customer experience.
  • Stay up-to-date on industry trends and emerging technologies and recommend new digital initiatives to improve customer engagement and sales.

The perfect candidate will be / have:

  • 3+ years of experience in digital marketing, ecommerce, or a related field.
  • Experience managing digital campaigns across various channels, including social media, email marketing, mobile apps and websites.
  • Familiarity with digital analytics tools and platforms.
  • Excellent project management skills and the ability to manage multiple priorities in a fast-paced environment.
  • Strong communication, collaboration and interpersonal skills.
  • Strong analytical skills and the ability to interpret data to drive decision-making.
  • Knowledge of the retail industry and customer behaviours is a plus.
  • If you are passionate about digital experiences, have a proven track record of driving sales through digital channels and enjoy working in a collaborative team environment, we encourage you to apply for the Digital Customer Experience Manager position.

Additional benefits:

  • Competitive salary.
  • Generous holiday allowance.
  • Career progression and learning and development opportunities.
  • Work life balance.
  • Being a part of a company whose values will give you a standard to aspire to and underpin who we are as a company and a community


  • Employee discount
  • Free parking
  • On-site parking


  • Monday to Friday
  • Weekend availability

Work Location: In person

For more information, please email your most updated cv to Lucy@adkinscheurfi.co.uk

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