Administrator

Administrator-Residential Conveyancing Department, Durham

Main Responsibilities:-

• You will oversee general office administration such as logging incoming cheques, maintaining internal registers, storage of deeds and documents etc.
• Opening new files as appropriate is a key part of the role, including taking initial enquiries, sending out initial letters and making appointments for client visits, transferring time/relevant documents and closing files.
• You will answer incoming calls, take messages and follow through any necessary actions where required.
• Providing quotations to prospective clients and introducers and building relationships with them.
• Arrange the file opening process for the conveyancing team across multiple offices, including taking initial calls, providing clients with quotes via an online portal, and gathering information from clients to open files.
• Ensure all clients personal details are kept up to date on our electronic system.
• Send electronic ID checks to all clients for the conveyancing team across multiple offices.

Requirements:-

• You will need strong typing skills and be able to use Microsoft systems competently including Excel and Word. As well as have an understanding of email systems, portals and other IT as appropriate.
• A good standard of education is required, including good spoken and written English skills.
• Experience of telephone work and working in a client care environment is essential for this role.
• Previous experience working within a busy administrative function, particularly within a legal conveyancing department or in a similar property related role would be desirable.
• You will need to be able to work well individually as well as part of a team.
• Ensuring that the firms procedures are always adhered to and followed, respecting client confidentiality at all times.
• You will need to be well motivated, demonstrate initiative and have a positive attitude. Along with having the confidence to inform the team leader of any serious problems you could encounter.
• You will need to be willing to attend and complete any relevant training as required.