Service Tech Coordinator | AC Jobs

Service Tech Coordinator

£14-18 Per Hour Portsmouth

Service Tech Coordinator

The single most important customer need we have is to be a “Single Source” Service Solution provider. In order to facilitate a total seamless solution with our larger customers, we provide a Resident Coordinator to be based on-site at customer’s location to manage the single source coordination and maintenance of Test and Measurement assets on behalf of my client and act as the single point of contact for service. This role brings the responsibility for managing all equipment and associated coordination of support services delivered by the client and third party/Other Equipment Manufacturer service providers for our customer in Portsmouth.

Primary Responsibilities:

  • Act as the prime coordinator for planning scheduling and organising the recall and dispatch of Test & Measurement (‘T&M’) equipment for both periodic and ad-hoc calibration, repair or service.
  • Organise any onsite calibration of T&M equipment.
  • Take responsibility for co-ordination of all onsite activities.
  • Liaise with nominated department contacts on a regular basis regarding the release of all T&M equipment for calibration and repair.
  • Manage all equipment using designated asset management tools, ensuring service records and database integrity is maintained.
  • Deliver Metrics for Operational & Management Reporting and quarterly performance review.
  • Initiate shipping of return to vendor calibrations and repairs.
  • Create and issue a monthly recall list for assets due calibration

Job Requirements:

  • Minimum 3 years of relevant working experience in Service & Support Operations, or related areas of Test and Measurement.
  • Experience in use of business systems and KPI tracking and reporting.
  • Strong team player with ability to take ownership and work in a fast paced environment.
  • Must be able to communicate well across all levels.
  • Must have ability to work remotely and on own initiative from defined guidelines and work instructions.
  • Experience of IBM Maximo would be advantageous
  • This role includes physical movement of equipment

Contract length: 12 months

Job Types: Full-time, Contract

Salary: £14.00-£18.00 per hour

COVID-19 considerations:
Covid Secure facility